Frequently Asked Questions

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Where in Arizona are you located?
This is probably our most common question!  We are actually located in St. Augustine, Florida.  The company was founded in Arizona, and Arizona Custom Knives had built up a good reputation and internet presence by the time it was purchased in 2002.  The geographic location changed but the name stayed the same!


When sending payment by mail or knives for consignment, send them to our address:

Arizona Custom Knives
35 Miruela Avenue
St. Augustine, FL 32080

     
St. Augustine Lighthouse


St. Augustine
Lighthouse


How does consignment work?

Contact us via phone or email with information about the knives that you want to sell. If your knives would be a good fit for our site, we will have you ship them to us to get things started. We handle all the pictures and write-ups, and will ensure that you get a fair price. Once the knife is sold, you will receive 75% of the final sale price of the knife.

Refer to our Consignment Policies page for all the details.


How does layaway work?

You can purchase any item on our site using layaway directly through our online shopping cart.  At the checkout screen you just need to click the "Layaway Order" checkbox before hitting continue.  You will then be able to review the amount due for your layaway payment before finalizing the order.

Our layaway plan allows you to pay for your order over a period of 60 days. One third of your order total is paid when your order is placed, the second third in 30 days, and the final third in 60 days. Your order is shipped when the final payment is made at the end of the 60 days.

If your initial payment is made by credit card, we will automatically process the 2nd and 3rd payments at the appropriate time using the same credit card information.  If you need to change this for any reason, please contact us.

If you wish to complete payment early and have your order shipped you may contact us at any time during the 60 day period.

You may have as many items as you want on layaway, as long as you can pay for them!


Can I pay by check or money order?  Can I be sure the knife I want will still be there when my payment arrives?

When paying by check or money order, you can place an order online just as you would with a credit card order.  On the checkout screen where you select your payment method there will be a "Check / Money Order" option that you can select.  Your check or money order should be made out to Arizona Custom Knives.

Once the order is finalized, any products you order will be held and unavailable for anyone else to purchase for ten days.  Once we receive your payment in the mail, we will ship your order.


How do I know if a knife is in stock?

All knives listed as "In Stock" are in stock and ready to ship!  It's that simple!


What does Sale Pending mean?  Is this knife still available?

When an order is placed for a knife, it is immediately moved to Sale Pending status.  It will remain listed as Sale Pending for ten days, at which point it will be considered sold.  We continue to display these knives along with our in-stock inventory because there are times when the buyer cannot pay or for other reasons the transaction is canceled, and we want to keep the knife prominently displayed until the sale is finalized.

If a knife marked Sale Pending becomes available we immediately change the listing to In Stock.  If you are signed up for email notifications for the maker of that knife, you will be notified that it is now available.


I see something on your site that I really want, can you hold it for me?

Our policy regarding sales is first come, first served.  The only way to ensure that a knife is yours is to complete an online order for that knife before anyone else does.  Our online ordering system is available 24 hours a day, 7 days a week.

Requests to hold knives via email or phone messages cannot be guaranteed.  We make every effort to respond to calls and email in a timely manner, but recommend that you take advantage of our online ordering system whenever possible.


Can you notify me if you get more knives by my favorite artist?

Sure!  Just go to the page of the artist you are interested in.  You can click the "Knives by Artist" button on the left to see a full list.  The list of artists that have knives currently on our site is first, followed by the complete list of artists.

Once on the artist's page, you can click the "Add to Favorites" link at the bottom of the screen.  The site will prompt you to log in (or create an account) if you aren't logged in.  That's it!

When we add a knife to the site from an artist on your favorites list, you'll receive automatic email notification!  You can add as many artists to your favorites list as you want.

You can review your list of favorites at any time by clicking the "My Account" button at the top of the screen.  You can remove favorites from your list here as well.

Runt 110 - JAZZ Handle / Black Blade / Plain Edge
Runt 110 - JAZZ Handle / Black Blade / Plain Edge - Pro-Tech Knives, LLC
$135.00
In Stock
Renaissance Wax 65 ml
Renaissance Wax 65 ml - Renaissance Products
$15.00
In Stock
Colorado Big Game Hunter
Colorado Big Game Hunter - Del Blue
$295.00
In Stock
Godson Custom Damascus - Eggerling Damascus & Abalone
Godson Custom Damascus - Eggerling Damascus & Abalone - Pro-Tech Knives, LLC
$575.00
Sale Pending