Frequently Asked Questions
Where in Arizona are you located?
This is probably our most common question! We are actually located in St. Augustine, Florida. The company was founded in Arizona, and Arizona Custom Knives had built up a good reputation and internet presence by the time it was purchased in 2002. The geographic location changed but the name and fine custom knives offered stayed the same! When sending payment by mail or knives for consignment, send them to our address:
3670 US 1 South
St. Augustine, FL 32086
How does consignment work?
Contact us via phone or email with information about the knives that you want to sell. If your knives would be a good fit for our site, we will have you ship them to us to get things started. We handle all the pictures and write-ups, and will ensure that you get a fair price. Once the knife is sold, you will receive 75% of the final sale price of the knife.
Refer to our Consignment Policies page for all the details.
How does layaway work?
Some products on our site are eligible for layaway. These will show "Layaway Available" on the product page. You can use the "Show Only Layaway Items" filter on the Find Your Knife page to display only products that are eligible for layaway.
If your order is eligible for layaway, you just need to check "Make this order a layaway purchase" on the right side of the screen during checkout. You will be able to review the amount due for your layaway payment before finalizing the order.
Our layaway plan allows you to pay for your order over a period of 60 days. One third of your order total is paid when your order is placed, the second third in 30 days, and the final third in 60 days. Your order is shipped when the final payment is made at the end of the 60 days.
If your initial payment is made by credit card, we will automatically process the 2nd and 3rd payments at the appropriate time using the same credit card information. If you need to change this for any reason, please contact us.
If you wish to complete payment early and have your order shipped you may contact us at any time during the 60 day period.
You may have as many items as you want on layaway, as long as you can pay for them!
Please refer to our Policies page for more information.
Can I pay by check or money order? Can I be sure the knife I want will still be there when my payment arrives?
When paying by check or money order, you can place an order online just as you would with a credit card order. On the checkout screen where you select your payment method there will be a "Check / Money Order" option that you can select. Your check or money order should be made out to Arizona Custom Knives.
Once the order is finalized, any products you order will be held and unavailable for anyone else to purchase for ten days. Once we receive your payment in the mail, we will ship your order.
How do I know if a knife is in stock?
All knives listed as "In Stock" are in stock and ready to ship! It's that simple!
I see something on your site that I really want, can you hold it for me?
Our policy regarding sales is first come, first served. The only way to ensure that a knife is yours is to complete an online order for that knife before anyone else does. Our online ordering system is available 24 hours a day, 7 days a week.
Requests to hold knives via email or phone messages cannot be guaranteed. We make every effort to respond to calls and email in a timely manner, but recommend that you take advantage of our online ordering system whenever possible.
Can you notify me if you get more knives by my favorite artist?
Sure! This is accomplished through our saved filters and email notification features. In addition to makers, you can receive notifications based on price, material, length and style in any combination. For instructions on how to set up your notifications, review the instructional videos on filters in the "Using The Website" section.
Can you tell me more about my knife/collection or how much it is worth?
Appraisals can be very time consuming and we do not currently offer an appraisal service. We also believe that appraisals over the phone or email are often inaccurate. Even when a knife owner has good intentions, it is easy to misrepresent condition, value, and other facts about a knife.
Due to these factors, we cannot answer questions about knives that you may have in your collection, nor can we estimate their value. If you are interested in selling your knives, please visit our Consignment Policies page for more information.
Feel free to call or email with questions about knives shown on our site.