Home Terms and Policies
Terms and Policies
Requests to hold knives via email or phone messages cannot be taken out of fairness to all our customers. We make every effort to respond to calls and email in a timely manner, but recommend that you take advantage of our online ordering system and email notification service whenever possible.
We will entertain offers on any piece on the site. Offers should NOT include shipping, this is separate from the purchase price of the knife. Please make offers by email or the contact form at the top of the website, not by phone, this way we have a record of your offer. Please don't ask for the "Best Price" on an item, make an offer. If the item is a consignment, we will have to submit the offer to the consigner for approval. We cannot hold the item for you while the offer is being submitted. If the item sells while we are waiting on a response to your offer, we are sorry, but that's the way it goes. If you really want it, the only way to secure it is by placing an order. Please do not attempt to make offers after ordering the item, this is not permitted and will not be entertained.
Shipping and Billing Addresses
Any customers with separate shipping and billing addresses are subject to a follow up contact. If no contact can be made, the order will be canceled. Please understand that this policy is to protect our customers from fraud and theft. Please be aware it is YOUR responsibility to notify us of any address changes. If you change your address in your customer dashbaord you STILL need to notify us of the change via email.
We accept Visa, MasterCard, Discover, and American Express if you wish to charge your purchase. We also accept money orders, cashier's checks, cash or personal checks made out to Arizona Custom Knives. You may also do a bank transfer or Western Union wire. Contact us for these methods. If payment method is by check or money order, the payment is due 7 days after the order is placed. If the payment is not received or if you have not made contact with us, the order will be canceled. Due to a large amount of credit card theft, we ask that first time international customers pay by Western Union, Wire Transfer or PayPal; after the initial transaction is completed in this manner we will accept your credit card on subsequent orders.
Shipping costs are calculated automatically when you checkout. Orders to P.O. Boxes or military addresses require shipping via USPS.
Orders placed by 3:00pm EST will be shipped the same day. All orders shipped USPS (including Express) may take an additional business day to process and ship. We strongly recommend shipping UPS if you need guaranteed delivery by a certain date.
For our international customers, you must call or email after ordering to arrange for duties/customs and declarations before we will ship your order. USPS Express International shipments with declarations greater than $200, incur an additional $15.00 fee for postage/insurance. DUE TO VALUE ADDED TAX (VAT) THE MINIMUM DECLARATION FOR COUNTRIES IN THE EUROPEAN UNION IS $185USD.
If using UPS to ship, you will receive an automatic tracking number via email, if available, after 5:00pm EST of the day shipped.
Receipt of Goods
You must notify us via email or phone within 24 hours if you do not receive your package as expected.
If you are not satisfied with your purchase you may notify us within 3 days of receipt for a refund of the cost of the knife. Shipping charges are not refundable and all returns are subject to a 10% restocking and credit card processing fee. As per PayPal’s Policies in the event of a refund PayPal fees are nonrefundable.
The item must be returned in the same condition as received and must be shipped fully insured via any common carrier. Most custom knives are guaranteed by the makers we represent, and most factory knives carry the manufacturer's warranty. We do not guarantee the durability of natural handle materials (such as bone, ivory, wood, pearl, etc.) or the reaction of any material to water and air (rust, oxidation, etc.)
If an item needs to be returned due to our error, we may offer a full refund at our discretion. Any condition visible in our product pictures is considered to be disclosed and does not constitute an error or omission on our part.
Contact us before sending any item back as a return. All returns must be insured. Returns must be mailed to:
150 Hilden Road
Ponte Vedra, FL 32081
We offer a layaway plan on select products so you may pay for your order over a period of 60 days. Products that are eligible for layaway will be marked with a star in our listings and will show "Layaway Available: Yes" on the product page.
Here’s how it works:
The total amount of the order excluding shipping is divided into three (3) equal payments. The first payment is due with the order, the second payment is due 30 days later, and the final payment is due 60 days after the order.
There is a $15 non-refundable fee for layaway orders. This fee is added to the first payment (made with order).
Example: Your order total is $300 plus $12.75 shipping and handling. If you select the layaway option, your payments would be:
- $127.75 (1/3 of purchase = $100 + $15 layaway fee and shipping)
- $100.00 (1/3 of purchase = $100)
- $100.00 (1/3 of purchase = $100)
If your initial payment is made by credit card, we will automatically process the 2nd and 3rd payments at the appropriate time using the same credit card information. If you need to change this for any reason, please contact us.
For payments made other than credit card, payment must be received within seven (7) days of the due date or the order is subject to cancellation. You will receive a reminder via email that a payment is due. After 7 days your order may be cancelled at our discretion and a refund issued to you for amounts already paid, less a restocking fee of 10% of the order total, not including tax and shipping costs.
If you wish to complete payment early and have your order shipped, you may contact us at any time during the 60 day period. There is no penalty for early payment.
Cancellations of layaway orders are subject to a restocking/processing fee of 10% of the order total (not including tax and shipping costs). This restocking fee is in addition to the $15 non-refundable layaway fee.
Condition of Knives Sold
We strive to describe the features and condition of the knives we sell as accurately as possible. We are not responsible for slight variations in measurements, color, degree of defect (e.g. light scratch versus a scratch). Any remedy for an unintentional error in description, pricing, or availability is at our discretion.
Trading or Selling Your Knives
We will consider trade offers on an individual basis. We usually do not take trades on newly listed items. Do not expect to receive full market value in return for your knives. If you would like to propose a trade, please email us with as much information as you can, including pictures, of the knives you would like to trade.
We will also consider purchases on an individual basis and prices offered depend upon the maker. In general you can expect dealers to offer you only 50-60% of the market value of a custom knife and perhaps less on factory knives. We recommend sending your knives to us for consignment as you will receive more money for your knives that way.
If you are interested in consigning your knives with us to sell, we would be happy to help. Please visit our Consignment Policies to see what we can do for you and how to get started.
Appraisals and Other Questions
Appraisals can be very time consuming and we do not currently offer an appraisal service. We also believe that appraisals over the phone or email are often inaccurate. Even when a knife owner has good intentions, it is easy to misrepresent condition, value, and other facts about a knife.
Due to these factors, we cannot answer questions about knives that you may have in your collection, nor can we estimate their value. If you are interested in selling your knives, please see our Consignment Policies for more information.
Feel free to call or email with questions about knives shown on our site.
By placing an order the buyer represents that he or she is of legal age and that the products ordered will be used in a lawful manner. We assume no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us. It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, and or use, of any item purchased. We are unable to provide refunds in the event that the package that you have ordered was seized by customs or other agencies. Consult your local and state laws before ordering if you are in doubt.
150 Hilden Road
Ponte Vedra, FL 32081
Phone Number: (904) 826-4178
Email Address: [email protected]
Business Hours: Monday - Friday, 10 AM - 4 PM EST