Message from Julie:
I wanted to touch base with everyone about the site and how
Chris and I work with our customers.
Some of you are becoming frustrated that I do not call you
when knives are available or that I did not get the message that you wanted to
purchase a knife and now it is sold.
As many of you know our
site is huge as compared with others in the industry. We add more new knives a week than any other
site, we are one of the largest consignment dealers in the industry if not the
largest (which takes a huge amount of time and work) we have one of the largest
inventories and largest list of makers on the web for custom knives, offer
layaways (which means that I process that order 3 times before it is shipped),
and last but not least as you can see just by the new knives that were put up
on Friday: we sell a lot!
With over 6,000 customers visiting the site a day and all
the above happening it becomes increasingly difficult to personalize each transaction. On a typical day I get requests like: Can you value a knife my dad had 35 years ago,
can you change my layaway, can you set up my order to charge me half now and
half later, can you take $25 off, can you call me when a knife comes in, can
you order a knife for me, do you have a makers phone number? I also have to process every order we get in
and ship them out that day, and answer the pile of e-mails and messages on the
phone! Whew! I say this not to complain or make excuses,
but to show you I am working hard every day and taking care of as many
customers as I can. Needless to say I
miss some.
I will be honest, this industry has a lot of favoritism in
it. I was a nurse before. It is in my heart to take care of everyone the best I can. No matter if you have $25 or $1,000,000 in
your pocket you are important to me. I
am extremely grateful to all of you. It means the world to me to be of help,
show you knives that are fun and interesting and to help you get them. People are important to me! My customers are important to me!
I have tried my best to discourage favoritism. That is one reason for setting up the e-mail
notifications, and setting up a real time site with a customized shopping cart
that is as comprehensive and informative as possible. I want everyone to be able to see a new knife
that they want and allow them to place that order online with confidence
without wondering if it is really in stock or when it is going to ship out. I want to help and serve as many as I can and
to treat everyone as equally as I can because everyone was and is created
equally! Please keep in mind that if you
really want a knife, chances are a lot of other people do too. Even if I do my best there is no way to make
everyone happy all the time.
We are constantly updating
and changing things to better serve you.
At this time we have made several changes in our layaway processing and
have been working over five months on establishing a very comprehensive real
time service on the site for our consignment customers. When those are done we have plans for many
more things to address and work on. We
never stop listening, being creative and trying to improve.
By doing all of the above I feel that I can have the time to
put up more knives, help more customers and makers, serve the industry as a
whole and make it more fun by having a web site that is kept up to date and is
real time.
Please, if an e-mail has not been answered, call. If it is busy try again and or leave a
message. I will help you. Promise!
But if you see a knife that you really want, order it online. It might be sold before I can take the order
on the phone. Keep an eye out on the
site constantly for the knives you want.
Sign up for the e-mail notifications.
Most importantly have fun!
